Buliding a shopify integration within an softphone

Partner Discussions
1

Hi everyone,

I’m a business PO at Sipgate, where we build telecommunication solutions for our 120,000+ customers. Some of them are Shopify shop admins who would like to integrate their Shopify customer data within our softphone. For example, they want to see customer names when a call comes in and log call summaries directly to their Shopify customer profiles.

As a business PO rather than a technical one, I’m finding it challenging to understand what is needed to create this Shopify integration within our software. Also, would we need to publish anything in the Shopify App Store if this integration is only available to our customers?

Has anyone here worked on similar integrations or could guide me on where to start?

Thank you!

2

Hey @Mathias_sipgate !

It sounds like you’re looking to connect Shopify data with your softphone system.

I think eZintegrations might just be the solution to make this happen smoothly.

With eZintegrations, you can bring up customer details like names during calls and log call summaries directly into Shopify profiles without needing to publish an app on the Shopify App Store.
This approach keeps things flexible and focused on your customer base, allowing for a tailored connection without complex technical requirements.

Feel free to check out their solution videos here for a closer look: eZintegrations Video Library | Bizdata