Hi everyone,
I’m working on an app in the Email Marketing category, and I’m wondering what the best practice is when a store shows signs of abusing email features.
From my experience, apps with email features can attract stores that install only to look for sending loopholes. In a previous app, a test email feature was abused to send tens of thousands of gambling promotion emails.
Now, in my current app, I’m seeing a few stores that seem to only focus on the email template and test email features. Some templates contain suspicious URLs that look like phishing links, for example:
hxxps://www[.]albergo-blancos-morciano[.]it/wp-content/languages/https/brobizz/
hxxps://happilymag[.]com/wp-includes/Requests/bro/brobizz/
www[.]laboratoriodiconsapevolezza[.]it/wp-admin/includes/dk/brobizz
hxxps://secure[.]zervant[.]com/DraftPreview
My question is: are app developers allowed to block or suspend a store from using the entire app when there are clear signs of abuse?
For example, instead of only disabling email sending, the app would show a blocked/suspended notice when the merchant opens the app.
I want to prevent phishing/spam abuse, but I also want to make sure this is handled correctly according to Shopify’s expectations.
Has anyone dealt with this before?
