I’ve never seen another store or heard of anyone who’s seen another store show the captcha so aggressively.
So far, support has said that it could be due to the ratio of failed to successful payment attempts. We pulled the payment authorization rate in shopifyql and there does seem to be a dip that coincides slightly with when the captcha issue started:
They’re US based. Sessions by location showing a pretty heavy US-based customer base. Let me know if there’s a particular report I can drill into for the geographical factor.
I get where you’re coming from re: comparing payment authorization rates, but there could also be other factors at play (eg: average cost per order, trust indicators) that influence how frequently the hcaptcha appears. Unfortunately there isn’t a native report that will display these kinds of info. Is the original client a Plus store?
Yeah they’re on plus. I just wish there was a way to escalate this to at least get a clear on answer on why it’s doing it.
On some other plus projects I’ve been on with bigger agencies I’ve had a Shopify Senior Product Consultant or Senior Solutions Engineer looped in to help resolve issues where you get stuck in the standard support channel.
I’m not sure how it works to get an issue escalated to someone like that, but I’m pretty sure they would be willing to pay a significant chunk of change to get this resolved.
It could be costing them 5 or 6 figures per month.
