Collaborator access request - UX Feedback

We send collaborator access requests to customers and pre-select the permissions we want. Customers, rather than clicking "Accept Request, get confused on the Collaborator Approval page and end up “Assigning a role” to us because that’s the CTA under the request. This role usually doesn’t have the permissions we need and they do it because they think they HAVE to assign a role.

The end result is that i have to resend the request with more specific instructions and we waste some time with the back and forth.

Would love for the design team to consider if there is a way to give brands the option to assign a role without making it look like a mandatory requirement

Hey @Mirvise, I can see how that would be confusing. I’ve passed that feedback on for you. :memo:

Yeah, same here. I’ve run into the exact same issue a few times. Customers often think assigning a role is required, so they skip the collaborator request permissions and it creates extra back-and-forth.