Hello Guys!
We experience a strange behaivor, where via the partner dashboard the “Send collaborator access“ button is not visible anymore, see attachment.
This is very usefull feature because in this case we don’t need the shop owner’s collabb access code.
We can just send it, it accepts and we can help.
Can somebody help me where is that button?
Thanks in advance!
Hi @Akos_Paska
Here is the complete process for collaborators (developers/agencies) to submit an access request in the Shopify Partners backend:
Step 1: Submit a collaboration request in the Dev dashboard
Log in to your Shopify Dev Dashboard
Click Stores
Select Request access to store
Enter the merchant’s store URL
If the merchant has enabled a 4-digit collaborator code, enter the code as required
Step 2: Merchant approves the request in their backend
After the collaborator submits the request, the merchant will receive an email notification.
Pending approval requests can be found under Settings > Users in the Shopify admin, and the merchant simply clicks accept to complete authorization.
The code is generated by the merchant in the Shopify admin via the path:
Settings > Users > Security
The merchant provides this 4-digit code to the collaborator, who enters it when submitting the store access request.
Hello kyle_liu,
Thank you for your answer.
My biggest issue is in last week if a store has installed my application, I didn’t need any collab access code at all.
With this new method id basically adds an extra unwanted step when I needed to ask their collab code.
How can we reach the “old“ behaivor again?
That’s causing troubles here too. I don’t see myself asking for merchants to generate a code to grant us access to their store. That’s totally backward in terms of UX and will cause a lot of troubles for merchants who are not comfortable with the admin processes.
Please Shopify team, take a look at this and act quickly!
I’m impressed about how not everyone is complaining about this.
Basically now it’s mandatory even for stores with installed apps from you to send you the collaborator code, very inconvenient really.
It seems they just made every store in Shopify have a request collaborator code by default.
I’ve just checked and all my dev stores, and the stores that I have access have one even if they didn’t set up.
So basically it became 10x harder to help users, I wonder how some apps get 100+reviews per day and are not complaining about this.
In general, I find the new collaborator access workflow more cumbersome compared to the previous process, because it adds extra steps for both the merchant and us as developers…
One thing that would really help, though: @Liam-Shopify @KyleG-Shopify
Previously, when a merchant approved a pending collaborator access request and granted access, we as developers received an email notification from Shopify confirming that access had been granted.
With the new workflow, this no longer seems to happen.
Because of that, I waited for hours expecting an email notification. Only after contacting the merchant again did I find out that they had already approved the access request.
So my request would be:
Could Shopify please send an email notification to the developer again once the merchant approves the request in step 2 and access has been granted?
I think this would be very helpful for everyone involved.
Thanks.
Hi folks,
Thanks for flagging this - this current behaviour where a collaborator code is required is in fact an issue on our side which we’re addressing. The flow should be that if a merchant recently installed an app, you do request access but don’t need to enter an access code. I’ll update here when the fix for this has been released.
Hey @Liam-Shopify, I’m glad to hear that this wasn’t something done on purpose, thank you for letting us know 
You mentioned “if a merchant recently installed an app”. Does this mean that if the merchant installed our app, say, months ago, we will need the collaborator code still?
Hi @Liam-Shopify the button is still not here
The dev dashboard is still an unfinished product - it would be good that if we could still use the regular way we have.
At the moment, the fact of going through the dev dashboard adds a lot of clicks, and it does not even have all the information to request an access. I have to go to the regular install history, find the shop url. Then navigate to the dev dashboard copy paste the store url.
When the request is sent, we don’t know to which email it was sent. If I want to know that I have to come back to the regular dashboard.
What I will say next is not to be mean, just to be honest because it’s affecting our daily work with Shopify. We’re going through the same process as what we’re going through with the polaris web-components. Shopify decided to focus on the new thing and it seems that there is no transition period. Instead we have on one side something that’s not finished and on the other side something that is no longer receiving attention. So we, partners, are the ones who have to deal with that situation.
Please don’t take away what we have now until we have something that can fully replace it.
Thank you
Hey folks - understand where you’re coming from re: this change, digging into this internally. Will update here asap.
