Discrepancy in the payout amount

I would like to request clarification regarding a discrepancy in the payout amount for one of our customer orders (Order No: 6775687545202) processed through Shopify. Below are the details for reference:

  1. Transaction 1:
  • Order total: $40.97
  • Fee charged: $1.22
  • Payout amount: $39.75
  1. The bifurcation for this transaction was clearly provided, and everything aligns with our expectations.
  2. Transaction 2:
  • Received payout amount: $-34.37
  • Expected payout amount: $39.75

We are unable to reconcile why the payout amount for the second transaction is $-34.37 instead of the expected $39.75.
To assist with the investigation, I have attached the following:

  • Response of the order
  • Transaction details
  • Screenshot from the customer UI

Could you please provide a detailed breakdown for the $-34.37 payout amount to help us understand the discrepancy?
Looking forward to your clarification at your earliest convenience.

Hi @Webgility_Inc

It sounds like you’re asking about a merchant’s payout.

This forum is for Shopify Developers to discuss APIs and technical issues.

For merchant payout support, they need to create a support ticket with Shopify directly.

For Shopify Partner payout support from your app or referral revenue, you can start a ticket within you Shopify Partner dashboard.

Hope this helps,

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