I would like to request clarification regarding a discrepancy in the payout amount for one of our customer orders (Order No: 6775687545202) processed through Shopify. Below are the details for reference:
- Transaction 1:
- Order total: $40.97
- Fee charged: $1.22
- Payout amount: $39.75
- The bifurcation for this transaction was clearly provided, and everything aligns with our expectations.
- Transaction 2:
- Received payout amount: $-34.37
- Expected payout amount: $39.75
We are unable to reconcile why the payout amount for the second transaction is $-34.37 instead of the expected $39.75.
To assist with the investigation, I have attached the following:
- Response of the order
- Transaction details
- Screenshot from the customer UI
Could you please provide a detailed breakdown for the $-34.37 payout amount to help us understand the discrepancy?
Looking forward to your clarification at your earliest convenience.