Can you please provide an update for the Shopify Partners community on when we can expect the payouts to be processed? Perhaps a newsletter to all partners, with some added transparency about what has been going on lately, would be quite helpful. I understand that anything can happen, but these delays are disrupting payroll, marketing efforts, etc. If we know ahead of time, we can plan and manage a bit better.
The biggest concern for us and perhaps the rest of the Shopify Partners community is not knowing.
I spoke with partner support this morning – in my case, I received the payment for the Jan 01-16 cycle in the early a.m., but the payout is still marked as Pending in the partner dashboard. They acknowledged that this was an issue in the dashboard and that they’re working on a fix.
Please make sure that you are not tagging anyone in Community Forum threads that they haven’t been involved in already, as that is against our Community Code of Conduct. If you were discussing this with Liam in another thread, you can continue discussing it there if needed.
Although since this does require authenticated access to your partner account in order to look into this with you further, your best path forward would be to reach out to the Shopify Support team directly via the Shopify Help Center, and then we can look into your payouts and discuss it with you in a fully authenticated support interaction.
Thank you so much for the reply. Can you share with me how did you contacted the Partners Support team?
From the Partners dashboard I go to Support tab and then Partners Support/Chat with human but then it connects me with merchant support and the “humans” there are more scripted than bots. After transferring the chat between three agents I still don’t have any answer.
The fast, knowledgeable and friendly partner support chat from the past is non existent today
I can confirm that is the correct process to get support for Partners at this time.
As your issue is regarding your Partner Payouts, I may recommend advising the Support Advisor you’re chatting with, that this is an issue regarding your “Billings and Payments” to ensure that they’re able to bring this issue to the correct team to look into this further.
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