"Embedded app checks" stuck on pending for 4+ days despite multiple fresh installs and confirmed session token activity

Shopify App Store
1

Hi everyone,

I’m trying to submit my app (SpeedBoost, an image optimization app) for App Store review, but the “Embedded app checks” step under Distribution > App history has been stuck on pending (not checked) for 4 days now, even though every other requirement is complete (green checkmarks on listing, requirements, capabilities, etc.).

What the check is looking for (per the dashboard):

  • Using the latest App Bridge script loaded from Shopify’s CDN
  • Using session tokens for user authentication

What I’ve already verified/tried:

  1. App Bridge CDN script — My app uses the official @shopify/shopify-app-react-router AppProvider component, which injects the CDN script tag (https://cdn.shopify.com/shopifycloud/app-bridge.js) automatically. I’m not using the older npm @shopify/app-bridge package or any manual createApp() call, so this shouldn’t be the issue.

  2. Session tokens — I checked my Render deployment logs and confirmed the standard token-exchange flow is completing successfully: id_token is received on load, “Requesting offline access token” → “Requesting online access token” → “Creating new session (isOnline: true)” all log correctly, followed by successful (200 OK) authenticated requests to /app, /app.data, and other app routes.

  3. Fresh install cycle — I fully uninstalled the app from my dev store (confirmed via the APP_UNINSTALLED webhook firing), then did a fresh install and interacted with the app (navigated pages, ran the core optimize feature) to generate new session data.

  4. Ad blockers — I retested in an incognito window with no ad blocker extensions active, since Shopify’s own docs note ad blockers can interfere with session token telemetry.

  5. Scopes — I identified and fixed a missing write_files scope that was causing a fileUpdate GraphQL mutation to fail with ACCESS_DENIED, redeployed the scope change via shopify app deploy, and reinstalled to grant the new scope.

  6. Confirmed successful GraphQL/API activity — My Shopify Partners dev dashboard “Logs” tab shows a consistent stream of successful (OK status) GraphQL request calls against the admin API from my dev store, plus successful shop/redact webhook deliveries, spanning the last several days (screenshot attached).

Despite all of the above, the “Embedded app checks” item still shows as pending/unchecked after more than 4 days and multiple fresh install + interaction cycles.

My questions:

  • Is there a way to manually trigger a re-check, or escalate this for a Shopify team member to look into it?
  • Is there a known issue currently affecting the automated embedded app check pipeline?
  • Are there any other specific actions/interactions inside the embedded app (beyond navigating pages and using core features) that are required to generate the right telemetry?

App details:

Screenshots attached:

  1. Distribution page showing “Embedded app checks” still pending while everything else is complete
  2. Partners dev dashboard Logs tab showing successful GraphQL requests and webhook deliveries over the last 7 days

Any help or insight would be really appreciated — happy to share more logs if needed.

Logs
Logs1920×920 101 KB

App
App1919×870 88.5 KB

Thanks!