Hyperwallet activation not received — cannot complete payout setup (Partner ID 3230237)

Shopify App Store
1

Hello — I’m a Shopify Partner and I can’t complete payout setup because I never received the Hyperwallet activation link or get redirected to add my bank details.

What happens:
• I fill the Hyperwallet form in Settings → Payouts and click Submit.
• I received a Shopify confirmation email (“The Hyperwallet account information for Ola was changed”), but no Hyperwallet activation email and no redirect to add bank details.
• I’ve tried clearing cache, Incognito, different browsers/devices, and re-submitting.

Partner ID: 3230237
Country: Nigeria

Screenshots attached (redacted). Can a Shopify staff member please confirm whether a Hyperwallet account exists for my Partner ID and resend the activation email,

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ffc14682-87d5-4da8-96fc-ad41f9789c311914×3241 424 KB

50a9c5dd-f757-4712-bc16-23a839919029
50a9c5dd-f757-4712-bc16-23a8399190291918×2366 290 KB

32eedc97-3bcf-41b9-8aa9-49264e85fbba
32eedc97-3bcf-41b9-8aa9-49264e85fbba1920×1345 272 KB

or manually trigger account creation? Thank you.

1 Like
2

Hey @Oladeji_Rasheed, thanks for reporting this here.

Currently we are unable to troubleshoot specific set up issues in the community as that will require a closer look in to your partner account. In this case, I would recommend reaching out through the help center so our support team can look in to your account specifically to see why you’re not getting that activation email.

3

Actually, I have tried the Shopify Support centre too. But after responding to just two of my messages, it couldn’t go on with rest again. It was just displaying “Working on it” and “Reading your documentation” or something like that. That’s why I brought it to the community if someone could help me from their past experience.

Thanks so much for your help and response, I really appreciate :folded_hands: it

4

The Help center does use an AI agent to answer some of the common questions. You can ask it to talk to a human support agent and that should help.

For security and privacy reasons we can’t look in to partner payout settings here publicly.

5

Alright Kyle Giesbrecht, thanks a bunch :folded_hands:
I’ll try that and get back to you on the response I got.

1 Like
6

Same issue here. Can’t get resolved.

7

Hey @Jeffrey_at_ABConvert , you will have to reach out to our support teams directly to have them look in to your payout settings.