Latest update implies we won't be flagged as UNSUPPORTED tomorrow?

New GraphQL Product APIs
1

Regarding migrating from /products REST API to GraphQL API…

In the latest email 3 days ago:

" After [April 1st], Shopify Plus merchants will be able to opt in to early access to 2048 variants. Early access merchants using an app that has not yet been migrated to the new GraphQL product APIs will have a broken experience when interacting with products over 100 variants. For this reason, we will be notifying early access merchants if they are using an app that has not yet migrated to the new APIs.

Secondly, we wanted to update you that we will be deferring demotion of apps that have not yet migrated to the new GraphQL product APIs. We hope this update will enable you to stay focused on completing your migration and ensuring the merchant experience is not disrupted.

If you have any questions, please post them in the New GraphQL Product APIs Shopify Community Forum and our team will respond to you as soon as possible.

Thank you,

Shopify
"

This implies that if we’re using the Rest API for /products, after April 1st, we won’t be hit with the dreadful “UNSUPPORTED” warning when merchants are installing our app or viewing our app in the admin panel.

This is usually a death sentence for uninstalls and support requests.

We’re having a tough time migrating specifically because of two reasons:

  1. There’s no way to get products by collection in sorted order while also only getting Published products, through the GraphQL API. We’ve searched high and low for an answer to this.
  2. Grabbing a page’s worth of products and all variants from the graphql API takes multiple seconds for products with a high number of variants (100). We’ve submitted tickets for this.

It’s easy to say we should just get all their product data up front and only grab what we need in real time from the GraphQL API… In practice it’s not exactly reasonable to sync every single product from every shop, who can have literally 100s of thousands of products, and rely solely on webhooks for real-time updates, maintaining perfect order, and never assume we want to grab less than 1 or 2 products at a time. We really rely on the Shopify API for this kind of real-time access to full product data in at least 10-20 products at a time.

Regardless, that’s kind of besides the point.

The question is basically – are we going to get hit with a very unsightly UNSUPPORTED flag, or warning, or any other significant warning, for anyone that has our app installed, or will install our app, if we are using the REST products API, after April 1st?

The email received 3 days ago seems to imply that we’re OK for now.

Thanks,
James

2

Hey @James_Maroney :waving_hand: - I can confirm for sure that apps who still haven’t migrated to the new Products APIs won’t be delisted from the app store or stop appearing in search results tomorrow, but I can’t say for sure if the “Unsupported” flag will pop up.

I’ll get in touch with our developers right away here for you to see if we can confirm this before tomorrow.

For the issue you mentioned in terms of pulling products by collection, would something like this query be what you’d be looking for?

query getCollectionProducts($collectionId: ID!, $sortKey: ProductCollectionSortKeys, $reverse: Boolean) {
  collection(id: $collectionId) {
    products(first: 250, sortKey: $sortKey, status: ACTIVE, reverse: $reverse) {
      edges {
        node {
          id
          title
          handle
          description
          publishedAt
          priceRangeV2 {
            maxVariantPrice {
              amount
            }
            minVariantPrice {
              amount
            }
          }
          variants(first: 1) {
            edges {
              node {
                id
                price
                availableForSale
              }
            }
          }
        }
      }
    }
  }
}

If we set the query param status to “ACTIVE”, it should only return products that are currently available on the respective sales channels and within the set collection. I do get where you’re coming from when it comes to possible pagination though where products have a high number of variants - just wanted to confirm if that’s the main issue there.

If so, I’m happy to forward that on as feedback/a feature request to our developers too. If you’re able to share your high level use case, I can pass that along on my end and see if I can confirm if it’s something we have a workaround for/know is an issue. I’ll loop back here with more info on the “Unsupported” tag you mentioned as well - speak with you soon on that!

1 Like
4

Hi @Alan_G
Thanks for your quick response.

We can check on that query format tonight. I know that we tried with the “Query” parameter on products, but that doesn’t work when nested under a collection, however this “Status” parameter looks like it might be something we never saw before. So you might be on to something. I need to confirm with the team. The tough part would then only be the multi second response when grabbing about 15-20 products with full variants, but we’ll take it one step at a time.

Thanks a lot and looking forward to an update regarding the unsupported flag. The communication from Shopify is always hugely appreciated.

Cheers
James

1 Like
5

Hey @James_Maroney, thanks for your questions. We really appreciate you working on the migration. Let us know how you fair with the query filter.

The question is basically – are we going to get hit with a very unsightly UNSUPPORTED flag, or warning, or any other significant warning, for anyone that has our app installed, or will install our app, if we are using the REST products API, after April 1st?

The “unsupported” banners will not be displayed after April 1st. For now, Plus merchants opting-in to the 2048 Variant Early Access will be notified over email of any apps installed on their stores that do not support high variants (ie still using REST). However, the warnings may become more prominent in the future.

6

When you say deferring demotion, do you mean by days, or by say, a month?

7

Hi @Tim-Shopify
Thank you so much for both your prompt and direct answer to our question. I really appreciate that, and the direct communication line that this forum is giving us developers to the Shopify team.
Cheers
James

8

When you say deferring demotion, do you mean by days, or by say, a month?

@Kunal_Gupta - We do not have an exact date on future demotion, however we will be notifying partners via email 30 days in advance of demotion so you will have a heads up.

Thanks for that note @James_Maroney!