New reviews not showing up

It looks like new reviews have stopped going through since January 2nd, is there any word on when they will be showing up again?

Hey @Beckett_Oliphant

We’re working on resolving this currently so that new reviews get published - I’ll update here when a fix is shipped :slight_smile:

Update: the recent reviews should be appearing now :slight_smile:

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Reviews from closed or inactive stores appearing as active

Hi @Liam-Shopify

Just to add a related observation: we started seeing a different but possibly connected issue very recently. In our case, reviews from closed or inactive stores are appearing as active instead of being archived, which is impacting the overall rating.

I actually opened a separate thread about this yesterday, but wanted to mention it here as well in case it is tied to the same / similar review system behavior you were investigating.

Would be great if you could take a look when you have a chance. Thanks in advance.

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