Hi Shopify Community,
We recently noticed some unexpected behavior with Shopify product reviews and would like to clarify how the review system currently works.
We have two questions:
- Review Published email received, but review cannot be found
- We received an email notification saying that a review was published.
- However, when we checked the Shopify review section, we could not find the review.
- Archived reviews
- We also noticed that the Archived Reviews section is no longer available in Shopify.
- Previously archived reviews also seem to have disappeared, and we no longer receive email notifications for archived reviews.
- Does this mean that archived reviews have been permanently removed from Shopify, and is there currently no way to access or recover them?
We would really appreciate any clarification on the current Shopify review workflow and whether this is an expected change or a system issue.
Thank you!
I have the same issue here, if I click on the link to reply to the review, I just get a 404 page, the store is reputable and the review is legit.
Hopefully, we will get a formal reply from Shopify soon.
Yes, we are also facing the same issue for our apps.
Same issue here, and support isn’t helping
I’m getting the exact same behavior on my app. Received a “review published” email with the merchant’s 5 star rating and their full written review, but the review never appeared on my public listing. Not once, at any point. I also never got any email saying it was removed, unpublished, or archived. It just silently never showed up.
I contacted support about it. All they told me is that someone will follow up by email at some point. No timeline, no case reference, no explanation of what happened. I’ve been waiting and nothing has come.
For small apps every single review matters a lot for install conversion, so this hits credibility directly. Would really appreciate an official response here.
I’m still experiencing this almost everyday, anyone else on the same boat?