Please bring back instant app review submission email notifications

Shopify App Store
1

Back when Shopify announced after Summer Editions that developers would get an email notification as soon as someone submitted a review on the App Store, it was really useful for dev to take timely actions.

For about 1–2 months, we did get those instant emails, and it really helped us:

  • We could reply faster.
  • If there was an issue, we could reach out to the merchant right away while all the details were fresh.

Now, it seems we only get notified after the review is published, which is usually ~24 hours later. By then, the conversation often loses momentum, and it’s harder to resolve concerns quickly.

Could you please bring back the review submit email notifications? It was super valuable for merchant–developer communication and support.

please

2

I’ve noticed this as well recently. Not sure if it’s a bug or if this was intended (unannounced) change, but getting the instant notifications was big benefit.

3

Hi @Liam-Shopify, could you please ask the team about this? Looks like a bug because I don’t see any changelog about this

5

Thanks for reporting this @Gulam_Hussain_Quinn, I’m taking a look.

6

I have looked in to this further and this was changed with this changelog here:

I’ve shared your use case with our team though and how beneficial it was get the emails immediately.