We just got our first merchant review on the Shopify App Store, but it’s been almost 2 hours and we still haven’t received the review notification email.
I asked the merchant for a screenshot and confirmed that the review was submitted on their side.
From my previous experience working on another app, that email usually arrived pretty quickly.
Has anyone experienced something similar? Is this kind of delay normal?
Hey @parker -
Thanks for reaching out. I definitely get how this seems odd, but worth flagging that there was a change to how these notifications fire, so 2 hours isn’t out of the ordinary here. If you still haven’t received anything after ~24 hours, just follow up here and I’ll take a closer look.
There’s more context in this thread: Please bring back instant app review submission email notifications
Hope this helps!