Partner App - Tester didnt test it correctly

Hello!

I have build a shopify app that does export of product to shopify store after connecting it, The tester that was assign to test the app connect the app and never selected the product to export it its shopify store, I had already added video of how export work.

Now that tester has suspended my app and ask to resubmit after 9th june 2026, Following is the issue he raised:

|Your app must be free from user interface bugs, display issues, or error pages that fully prevent completion of the review. Web errors such as 404’s, 500’s, 300’s, and etc are not acceptable.|

Now the problem is that its already after 5-6 week the tester was assigned and now I have to wait more days, Is their a way shopify tester can take a look again correctly? and what if i submit again and next test would do the same mistake of not exporting the product and marking it as bug again.

This is super frustrating, this project has been delayed so long just due to this situation.

any one can help?