Hiya,
Since yesterday (during and after the Shopify downtime) I have stopped receiving 2FA codes via text, so I can’t actually login to Shopify Partners, Stores etc..
Is anyone else experiencing the same issues?
Thanks in advance.
Hiya,
Since yesterday (during and after the Shopify downtime) I have stopped receiving 2FA codes via text, so I can’t actually login to Shopify Partners, Stores etc..
Is anyone else experiencing the same issues?
Thanks in advance.
Hey @ceri_waters, if this is still happening are you able to get in with one of your recovery codes?
If not, reach out to our support team in the help center so they can take a closer look at why these aren’t being sent.
@KyleG-Shopify I got in via a recovery code, but alas if I try and add a new 2FA method or remove the current it doesn’t give you the option to use a recovery code.. goes straight into the text-message method ![]()
@KyleG-Shopify Seems that it’s specific to me, got a block on my account somehow
thanks for your input!