I am a Shopify app growth partner, I need access to my client’s Shopify app (install, uninstall, growth, listing page edits, Ads, etc). The client have given me full access.
Now I can see their app list.
Kindly anyone can help me why this is happening?
Appreciate your valuable support!
Regards,
DM JAKARIA
Hey @Jakaria - thanks for reaching out.
This looks like it may be a permissions mismatch between store collaborator access and app/organization access.
Collaborator access lets you work with the merchant’s store based on the permissions they granted, but it doesn’t automatically grant access to manage the app itself in the Dev Dashboard or Partner organization. Dev Dashboard access is controlled by organization roles/permissions: User permissions
For the app details, your client would need to make sure your user has app-level access in the organization that owns the app, such as App developer / Build and manage apps access. For App Store listing or ads work, there are also separate Partner organization permissions like Manage app listing, View app ads, and Manage app ads: https://help.shopify.com/en/partners/manage-account/manage-users/roles/permissions
So I’d ask the client to confirm whether they added you only as a store collaborator, or whether they also assigned you the relevant organization/app permissions for the app itself.
I hope this helps! If this doesn’t solve it, let me know and I can help out further.
Thanks @Jakaria - glad to hear we’re looking into this for you. I’ll mark this as solved for now, but let me know if I can help out further.
Thanks you so much! ……………….
