Shopify Partner Account Transfer Expired and Re-Initiated as a Collaboration Account

Shopify App Store
1

I work for a Shopify Plus Partner, and i was in the process of transferring one of our client’s stores through the Shopify Partner Program.

Here’s what happened:

  1. We initially initiated the store transfer, and the client received the transfer invitation email. However, they did not accept and activate it within the seven-day validity period, so the invitation expired.
  2. We then re-initiated the transfer from our Partner Dashboard.
  3. During the process, Shopify prompted me for an authentication code. I initially assumed the code would come from our organization’s side, but it turned out to be sent to the client’s email address.
  4. I entered the code, but Shopify indicated that it had expired.
  5. Immediately afterward, another email arrived in the client’s inbox. I clicked the link, accepted the invitation, and proceeded with setting up the store without further reading the email properly.
  6. However, when I returned to our Partner Dashboard, I noticed that the store was showing up as a collaboration account rather than a transferred store.

I’m trying to understand what might have gone wrong during this process.

2

Hi @Moe,

Nothing appears to have gone wrong. In the Dev Dashboard, Client transfer describes the store while your Partner organization owns it. Once the transfer is completed, the client becomes the owner and your organization’s access changes to collaborator access. The store is then listed as a Collaboration because that reflects your current relationship with the merchant-owned store.

The Collaboration label doesn’t mean the transfer failed. It’s the expected state after a successful transfer when the Partner organization continues to have access. More details are available in the client transfer store documentation.

3

So is there a way to confirm that the transfer was successful?

Also why is it that our other stores on the dashboard shows “Client Transfer” and “Active” while this one shows “Collaboration” “Active”

4

Hey @Moe

Don’t trust the label on its own. Open the store record in the Partner Dashboard and check who the store owner is. If it’s the merchant’s email and your organization shows as a collaborator on that store, the transfer completed. The merchant can confirm the same thing from their admin: Settings → Users and permissions should list your Partner org as a collaborator, and the plan and billing sit under their account now.

The ones still showing Client transfer are usually stores where the invitation was never accepted, so your org still owns them. That’s pending, not transferred.

What’s the myshopify domain of the store in question?