We submitted our app to Shopify three times, each time we had amended the app submission to suit what we belived to be the correct submission.
We want to offer a Free App to Shopify Owners to integrate with Cleo, our marketing platfrom.
However we were suspended as a result of not using the Shopify payment system.
We have now accepted this and moved from Stripe to Shopify.
Question is do we have to wait out the suspension 2 weeks or can we navigate to support to assist in reviewing earlier.
It is mentioned that if you keep getting rejections you will have to wait.
Hi @Leon_Hayes
If your submissions keep getting rejected repeatedly, your review waiting time will only grow longer. We suggest you wait for a while before trying again.
Hey @Leon_Hayes - thanks for reaching out.
I empathize with you here, and I’ll share some clarification on the process. Since repeated rejections are what stretch the wait time, the most useful move right now is making sure your next submission lands clean so it doesn’t reset the clock again.
There’s a free tool that helps with exactly that: the Shopify AI Toolkit, which includes an app-review skill that runs your app against the App Store requirements on your own machine before you submit. It goes through the requirements one by one, checks your code for evidence, and flags anything likely to fail or that needs a closer look. Billing setup is one of the things it looks at, so it could help you catch an issue like the one you’re describing that tripped this submission in the future.
You can add just that skill with:
npx skills add https://github.com/shopify/shopify-ai-toolkit --skill shopify-app-review
Then run it from your agent chat. Worth doing a pass before you resubmit, so you can confirm the payment change is in good shape and nothing else is going to bounce.
On the timing question: the suspension does need to run its course, and reaching out to support to ask for an earlier review won’t shorten the process. Resubmitting once you’re confident it’s compliant is the path forward. The self-review won’t shorten the current wait, but it does lower the odds of another rejection on top of it.
Hope this helps!