Hi everyone,
I’m looking for some advice or assistance from the Shopify team regarding a highly defamatory review we just received for our app, TXE WhatsApp Button (https://apps.shopify.com/txe-whatsapp-button).
A user named “Copilotostore” left a 1-star review claiming that our app “contains viruses” and “damages pages with hidden landing code.”
I want to state clearly that this is 100% false. * We have over 300 active merchants using the app.
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We have never had a single security complaint or report.
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Our code is clean, follows all Shopify security protocols, and we are more than happy to have it audited by the Shopify internal team.
This isn’t just a “bad experience” review; it’s a serious false accusation that mentions “malware/virus,” which triggers fear in other merchants and causes irreparable damage to our reputation. It clearly violates the policy against defamatory and demonstrably false content.
I have already opened a support ticket, but I wanted to ask the community:
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Has anyone successfully had a “virus” smear removed before?
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Are there specific steps I can take to speed up the technical verification process to prove our app is safe?
I’ve worked hard to build a reliable tool for the ecosystem and it’s disheartening to see such a baseless attack.
Any advice or help from Shopify Community Managers would be greatly appreciated.