500 errors when try to access https://dev.shopify.com/dashboard/

Dev Platform
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1

Hello dev community!

Today, we faced a very strange issue with a dev.shopify.com.

As soon as we logged in, we got 500 errors.

If I try to look into our partner account, all good, but I can’t see any apps on our app page.

So on this page, we see 0 results

https://partners.shopify.com/94882/apps

And for this page, we receive 500 - https://dev.shopify.com/dashboard/129330870/apps

I try to log in in incognito mode - no changes.

Same issue for other team members. So it seems like a general issue with our account.

Can someone please take a look?

2

Maybe Kellan-Shopify or Donal-Shopify, you can help us here? The issue is actually still here for us

Store page working

image
image3222×350 28 KB

app not

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image1920×1457 125 KB

also on the partner page, show no apps (but there should be) :slight_smile:

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image2184×1100 181 KB

3

Hey @Kernio - sorry you’re running into this. A 500 on the Dev Dashboard is a server-side issue, so clearing cache or switching browsers won’t help here (as you’ve already confirmed).

To investigate further, we’d need the x-request-id from the failing request. You can grab it by opening Chrome DevTools (right-click → Inspect), clicking the Network tab, then reloading the /apps page. Look for the request that comes back with a 500 status, click it, and under the Headers tab you’ll find the x-request-id value. It’ll look something like 44caaa09-21bd-4ac6-6171ca0dd8f4-089879879. Copy and paste that here if you can and I’ll see if I can pull logs for an idea as to what’s happening.

That said, since this is an account-level issue affecting your whole organization, I’d recommend reaching out to Shopify Support via the Help Center (choose “Chat with a human” to the bottom right) directly as well. They’ll have the tools to investigate your specific account state, which is beyond what we can do through the forums. Reference this thread when you do so they have context.

I’ll keep an eye on this thread in the meantime.

1 Like
4

Hi Shopify team — we’re experiencing the same issue.

When we sign in to our Partner account, we don’t see any of our apps in the UI (the apps list is empty), even though there should be several.

However, in Chrome DevTools → Network, we can see the request that returns the apps list successfully — the response includes our apps (example snippet below), but nothing is rendered in the UI:

{
  "cursor": "1",
  "node": {
    "id": "257000341505",
    "title": "Sales Booster (DEV)",
    "appType": "undecided",
    "currentState": null,
    "appSubmissionStatus": null,
    "apiHealth": {
      "breakingState": "ok",
      "lastCallAt": null,
      "migrationDeadline": null,
      "__typename": "ApiHealth"
    },
    "currentInstalls": 7,
    "overallRating": null,
    "published": null,
    "developedByPartner": false,
    "totalEarningsAllTime": {
      "amount": "0.0",
      "currencyCode": "USD",
      "__typename": "Money"
    },
    "webhookMetrics": {
      "summary": {
        "subscriptionFailurePercentage": null,
        "numberOfRemovedSubscriptions": null,
        "__typename": "WebhookMetricsSummary"
      },
      "__typename": "WebhookMetrics"
    },
    "appRequiredChanges": null,
    "__typename": "App"
  },
  "__typename": "AppEdge"
}

Also, when opening https://dev.shopify.com/dashboard/ we get a 500 error.

X-Request-ID: 7e085ed4-136f-4357-8c15-7e7952d06aea-1771242469

We also suspect this is related to another problem we’re seeing: we can’t install one of our apps on our store, and the installation flow returns an internal server error:

{
  "errors": [
    {
      "message": "Internal error. Looks like something went wrong on our end.\nRequest ID: 19cb14b0-d49c-4541-830d-f5872ce31eae-1770995844 (include this in support requests).",
      "extensions": {
        "requestId": "19cb14b0-d49c-4541-830d-f5872ce31eae-1770995844",
        "code": "INTERNAL_SERVER_ERROR"
      }
    }
  ],
  "data": null
}

Could you please help investigate this account/org-level issue? Thank you!

5

@Dmitry_Samushchenko thanks for the detailed report and those x-request-ids, that’s really helpful.

This is looking like a broader issue rather than something specific to one org. We’re seeing reports from multiple partners with the same symptoms. I’ve raised this with the Dev Platform team internally and I’ll update here once I hear back - thanks for flagging this with us!

6

Hey @Donal-Shopify do you know if there is any update regarding this issue?

Our ticket get escalated to the dev team, and according to information from support - fix was deployed. But it didn’t help to solve the issue for us (same issue with 500 on the dev dashboard and an empty apps list).

The last update from support I received was 7 days ago.

I know that tempoary workaround (search by app name) actually works. But we can’t create a new dev shop and install the “stage” app on it. So we would much appreciate it if the issue could be solved.

Best Regards

Alex

7

Hey @Kernio, thanks for your patience on this - I followed up with the Dev Platform team again and they’ve confirmed the proposed fix has been merged and is currently going through deployment

I’ll post again once the fix has been fully deployed - thanks for waiting to hear back from me on this!