App / tile loading issue

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1

Hi POS team,

We’ve been receiving reports from merchants that when signing in to Shopify POS, app tiles are not loading. However, force closing and re-opening the Shopify POS app seems to resolve the issue. We have tested this and have been able to replicate the issue. We have included a screenshot and screen recording below:

Shopify POS app version: 11.1.1

Screenshot:

IMG_0081
IMG_00812360×1640 206 KB

Screen recording (our app is in the top left corner) - you’ll notice that on first sign in, the app / tile does not load (is greyed out / disabled, with a “loading” text). But upon force closing the Shopify POS app and reopening, it loads straight away:

We have also checked this with other POS apps, and the issue seems to be widespread.

Thank you so much,
Adam

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2

Hi Adam,

Thanks for reporting this. We’re aware of the issue, and it will be resolved in the upcoming POS 11.2 release.

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Hey @AndyC ,

Thank you so much for your quick reply and for letting us know :folded_hands:t5:

Thanks again,
Adam :slight_smile: