Hi Shopify Developer Community,
I’m hoping someone here has dealt with this issue before. I need to update an existing Apple Pay domain verification file, but I’m getting conflicting information from support.
The Situation:
- Need to update Apple Pay domain verification for payment processor integration
- File currently exists and works at:
/.well-known/apple-developer-merchantid-domain-association - File was created several months ago and needs new verification code from Apple
Technical Evidence That Shopify IS Managing This File: When I inspect the file, the response headers clearly show:
x-shopid: [store-id]
x-sorting-hat-shopid: [store-id]
shopify-edge-ip: [ip-address]
content-security-policy: ...services/apple_pay/merchants...
The Problem: Shopify support keeps telling me to upload the file through my domain registrar or CDN provider, but:
- The headers prove Shopify is serving this file through their Apple Pay service
- Both my domain registrar and CDN provider say they don’t manage this file
- The file already exists in Shopify’s system - it just needs the content updated
Questions for the Community:
- Has anyone successfully updated an Apple Pay verification file that’s already managed by Shopify?
- Is there a hidden admin section or API endpoint for managing these files?
- Which specific team at Shopify handles Apple Pay domain verification updates?
- Has anyone else experienced this “support runaround” where each provider points to another?
What I’ve Tried:
- Multiple support tickets with technical evidence
- Contacting domain registrar (they don’t serve the file)
- Contacting CDN provider (they don’t serve the file)
- Checking all Shopify admin sections (no file management found)
Current Status: Apple Pay is broken because the verification file is outdated. The irony is that Shopify already has the infrastructure to serve this file - I just need someone who knows how to update the content.
Any help, insights, or similar experiences would be greatly appreciated!
- Platform: Shopify \
- Payment Processor: Third-party gateway
- Domain managed by: External registrar
- CDN: Third-party provider (but file originates from Shopify)
@Liam-Shopify sorry to tag you but its been over a day without responses, and over two weeks of attempts with customer support. The file already exists but has an outdated code that simply needs to be updated.
Thanks in advance!