Collab request to merchants store "...declined by merchant..."

Shopify App Store
1

Hello,

When trying to request access to a merchants store, I am seeing the notice below and I am unable to submit the request. Any ideas why this is happening and how to resolve?

Thanks

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2

As it says on the screenshot, you’ll need to reach out to Partner Support so they can authenticate your account to look into it.

3

Thanks for the reply. I tend to avoid Partner Support where possible due to the AI support layer and long turnaround times, so I usually try here first.

4

Unfortunately they won’t be able to help with this here as your partner account will need authenticating so you’ll need to go through partner support.