Collaborator Access Issue Due To 2 Factor Authentication

Partner Discussions
1

Hi, I’ve been trying to chat with a live support agent but to no avail.

I can’t login to the account where I have collaborator access to. The error message says that I need to setup 2 Factor Authentication on my account but I already have it set up.

Can someone please explain why I’m running into this issue?

Should I remove my current 2 Factor Authentication and set it up again?

2

Hey Charlie,

For account-related issues you will need to connect with support directly. Do you possibly have multiple accounts? If you’re having problems with chat support you can also contact support via the partner dashboard in the “Support” tab.