We are currently placing ads of the english version of our store on Meta: Mikrobiom-Test Advanced – Tiefenanalyse deiner Darmflora – myBioma
Some users report that they are redirected to the german version (which is the default) although the correct URL is used in the ad settings and language redirection based on browser settings is turned off (see attachments).
We have this problem for many months now, also with other languages like Polish. Does anyone have an idea how we can fix this problem?
Hey there @Marco_Bogner,
I could replicate your issue. There seem to be something in your setup, whether it’s the theme or coming from apps, that is redirecting the user as they land on that page.
When I copy that link and paste it into the url bar/search of my browser it works properly though when I set it as a link from anywhere else in a section for example, then it gets me to the product page in german.
I can see in the network calls that there is a redirect happening but I’m not sure what’s triggering it.
When I do the same type of things on my own store I do not run into the issue. I’m not using any specific apps but the dawn theme and the built in language selector.
You might want to reach out to our support teams to have them investigate a bit further.
Cheers
Hi @Ludo_Shopify Thanks for having a look and your feedback. Where can I reach out to the support team if I don’t have shopify plus?
Hey, good question.
It seems like you can go through the chat here in https://help.shopify.com/en/ explaining the issue.
You should see something coming up like this:
And it should connect you to someone from our support team. You might have to wait a bit before getting through to someone.
You could also repost your question in the merchant community forum to see if someone has run into the same issue.
Hope that helps
