Merchant Utility doesn't update

Built for Shopify
1

We are over the required benchmarks but for example 50 net installs one doesn’t checkmark. We want to apply for Built for Shopify, but can’t because of this…

2

Hey @zyga_apps - happy to take a look into this. Could you share your app ID for the app you’re seeing this pop up for?

3

Hey, thanks!

Reviews one check out, but installs benchmark still unchecked, it’s been a long time like this.

App id: 354dbfa373c0f7ca34adb129caf2bf2f

4

Thanks @zyga_apps - taking a look at this for you, I’ll loop back once I have more to share on my end here :slight_smile:

6

Hey @zyga_apps - following up here with some info. The net installs figure that BFS tracks is a bit different than what shows in the Partner Dashboard. The Partner Dash shows all of your installs, but BFS only tracks active/paid installs (not on dev shops). There’s a bit more info here:

You can grab the accurate numbers through the Partner API though if you need by filtering like this:

query {
  transactions(first: 100, types: [APP_SUBSCRIPTION_SALE]) {
    edges {
      node {
        ... on AppSubscriptionSale {
          id
          createdAt
          netAmount {
            amount
            currencyCode
          }
          shop {
            name
            myshopifyDomain
          }
          app {
            name
            id
          }
          # Filter these out where test = true
        }
      }
      cursor
    }
    pageInfo {
      hasNextPage
    }
  }
}

Hope this helps, let me know if I can clarify.

7

Hey @Alan_G, thank you for your time. When we first hit the 50 benchmark, we knew this could be the case. But since then we’ve grown even more and it still doesn’t check. We only found a fev dev stores, all others seem to be real stores.

I guess we have nothing we can do here besides grow more, I just hope this isn’t some Shopify itself related problem and is not wasting us time for nothing. We are really excited to apply but the fight thusfar is starting to wear on us :sweat_smile: .

8

After vigorously refreshing this page for the past 2 months it finally changed haha! Thank you @Alan_G

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9

Awesome to hear @zyga_apps! Glad to hear that you met the threshold. Please let me know if I can help out with anythign else on this. :slight_smile: