Collaborator access is built on trust. When a merchant approves a request, they’re giving a partner access to a live store — and merchants need enough context to make that decision with confidence. Building on identity verification for partners, merchants now see details about your partner organization on every new collaborator request. Here’s what partners need to know.
What changed
When you send a collaborator request, merchants will see details about your partner organization directly in the request — both in the Shopify admin and in the collaborator request email. These details include:
- How long your partner organization has been on Shopify
- The country where your partner account was registered
- The country the request was sent from
- An approximate range of merchant stores your organization is actively collaborating with
These details are generated automatically from your partner organization’s account and activity — there’s nothing to fill out, configure, or maintain. The active collaborations count only includes merchant stores on a paid plan, so development stores don’t affect it.
If your organization is newer to Shopify, merchants will see that too. That’s not a penalty — it’s context. Every partner starts somewhere, and a clear, specific request goes a long way while your track record is still growing.
This change only applies to new collaborator requests. Requests that merchants have already accepted aren’t affected.
Why this matters
Previously, merchants reviewing a collaborator request had little to go on beyond the partner’s name and message. Some bad actors are trying to exploit that gap and social-engineer their way into real merchant stores using collaborator accounts. That hurts merchants directly, and it creates an uneven playing field for partners who do great work.
Showing verifiable details on every request gives merchants meaningful signal before they grant access — and lets your track record speak for itself.
What to do
Nothing is required to enable this feature — these details appear automatically, and there’s nothing to fill out or maintain. However, as you send collaborator requests, the following practices will help merchants say yes with confidence:
- Complete identity verification in your Dev Dashboard if you haven’t already. Learn more here.
- Write a clear, specific request that explains who you are, what you’ll be working on, and why you need access.
- Request only the permissions you need. Narrow, well-scoped requests are easier for merchants to review and approve.
Collaborator requests should be an easy yes for merchants working with trustworthy partners. These changes are designed to help you demonstrate that trust and make approvals more straightforward.
