Hello,
I’m having an issue sending a collaboration request from the new dev dashboard.
I am getting the Reactivation requests are throttled error.
Screenshot attached for reference.
I’ve already waited for some time and retried, but the same message still appears.
Has anyone experienced this before?
Hey @remy727 - thanks for flagging this.
Just confirming, is the merchant still able to see the pending collaborator request on their end? From the screenshot, it looks like the collaboration is still in a Request sent state, so if the merchant can see that pending request they should be able to approve or decline it from their admin.
If they’re not seeing the request at all, ping me back here and I can take a closer look on our end.
Hope this helps!
Hello @Alan_G
Apologies for the delayed response.
The merchant has confirmed that the request is not visible on his end.
Could you please look into this further?
Please don’t hesitate to message me directly if you require the Organization ID and Shopify store domain.
Thank you.
I am facing a similar issue. Earlier i was able to delete the request and could re-request. I am not able to do it anymore.
Hello @Alan_G, sorry to tag you.
Can you please take a closer look?
Thank you!
Not sure, if this is related, but I sent a request to a customer and they said they couldn’t see it. They asked for me to resend it .
I cancelled my original request and tried to send another one and now I get this error
Same here @Mirvise, cancelled my first request, and now I can’t send a second one 
please check my post [BUG] Can't send new collaborator request in Dev Dashboard
Hey folks - I appreciate the added details here. I’m seeing a couple related issues after a collaborator request is cancelled or resent.
If nothing is visible on the merchant side, please don’t post private store details publicly here, but if you could send over the .myshopify.com domain, Partner org ID,l, approximate time of the cancelled/retried request, and the exact error you’re seeing, and I’ll use that to dig in further. Let me know if you’d prefer to set up a DM and I can set that up individually as well - thanks!
hey @Alan_G , did you want the info above here or over a DM? let me know and i will send it along
Hey @Mirvise DMing you!
Hey,
I’m having the issue described above- I can request collaborator access and get the throttled error message. I used remote desktop to log into the customer’s computer and the request is not showing as pending nor is it getting to the notification bell (how I usually instruct the customers find the request). Any suggestions?
Hey,
I have two customers that are having an issue, can you setup a DM so I can pass you the information?
Hey @WCSC1 - happy to help, I’ll send you a DM
Hey, @Alan_G I’m experiencing the same issue. Now, I cannot delete the request and re-request it as I was able to do earlier, as of now getting the message: “reactivation requests are throttled.”
Could you please let me know how I can resolve this issue or what steps I should take to fix it?
Hey @Gurkirat_Singh - sending you a DM.
