Hi there,
Occasionally we get these fake support requests through the Shopify App Get Support link for our app through the Shopify Admin dashboard by fake merchants.
Here’s the most recent example:
As you can see, they registered a real Shopify account, and the emails are routed through noreply@shopify.com
The Report a merchant form makes the most sense, but the Fraud action requires a URL to show evidence. This is an email, so it isn’t publicly hosted on a URL.
Is there a better option? Or a better tailored experience?
Keeping the Shopify ecosystem fair helps all, and reporting these bad actors shuts down these fake accounts faster and levels the playing field.
for these, I might report this under “Spam or malicious practices”. That form still requires you to link to the merchant’s store, but there are spaces to include the context and the full message:
