Everything around the Shopify App Reviews system seems to be in a very confusing state right now. Please forward this feedback to the Shopify App Store team so they can investigate carefully.
We have noticed several serious issues:
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A large number of our genuine reviews have been removed: hundreds of reviews from real merchants who actually used our app. This is extremely concerning.
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Reviews from stores that have already been closed are suddenly appearing again. This makes us question the accuracy and reliability of the review validation process.
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Shopify has sent a large batch of “Review Published” notification emails for reviews that were originally published more than two years ago. These reviews have not been edited or updated recently, so the notifications appear to have been triggered incorrectly.
We kindly ask Shopify to thoroughly audit the review system and ensure everything is working correctly before these changes negatively impact honest app developers. Thank you so much!