I am writing this out of sheer frustration and confusion. My Shopify Partner account was suddenly put under review by the Ecosystem Governance and Risk team, and I am completely stuck.
Like many others I’ve read about here, my entire account has been locked down. My payouts are completely paused, and my income is frozen while this review is pending. I am incredibly stressed because I have clients relying on me, and my active earnings are just sitting there.
Here are the details of my situation:
- Account Type: I am a Shopify partner working with developer tools and client stores.
- Current Status: My Partner Dashboard shows a warning banner, and my payouts have been frozen without any clear timeline.
- The Notification: I received an email stating my account is under review, but it did not give a specific reason or assign a clear ticket number.
I have already responded to the initial notification email with my clean details, and I have stopped bumping the thread to ensure I do not lose my place in the queue. However, I have not received a single update or human response yet. Regular support chat advisors tell me they cannot see this queue and can only forward it to the internal team.
Has anyone else dealt with this specific type of block recently? How long did it actually take for a human reviewer to get back to you and release your payouts?
If any Shopify Community Moderators or Ecosystem Governance team members are reading this, please could you help look into my case or escalate it? This is severely impacting my business and my livelihood.
Thank you to anyone who can offer advice or help.