Sent a collaborator request to a store Cancelled the request myself Tried sending a new one Error: “Email is already in use” [Screenshot 2026-05-19 at 10.51.05 AM] [Screenshot 2026-05-19 at 10.52.11 AM] Tried again multiple times, same result. Please let me know when can I send a new collabora…

We’ve cleared the “Email already in use” errors. Can anyone still experiencing the “An account’s email on the store is the same as your partner business email. You can log into the store using that user, or ask the owner of the shop to remove the user” error let me know?

Adding here to say that we are also noticing this on live stores [image] New Dev Dashboard - Collaboration store invite cannot be reactivated due to throttling Dev Platform Not sure, if this is related, but I sent a request to a customer and they said they cou…

UPDATE: I tried again now, hours later, and I’m getting a new error message: [Screenshot 2026-05-19 at 7.52.51 PM] “An account’s email on the store is the same as your partner business email. You can log into the store using that user, or ask the owner of the shop to remove the user.” I confirm…

@Pridentt The new error might be because there is as a pending user invite for your org’s business email on the shop. Can you have the shop check and remove any pending invites from their end?

Just chiming in here to say that is not the case. In fact, I’m not able see any pending invites, despite having received multiple collaborator requests in my email inbox this morning.

This disruption of service is really bad bug that needs to be flagged ASAP. Steps to reproduce: Go to dev.shopify.com and request collaborator access to a Shopify store that has no collaborator code Store owner receives email that someone is requesting access. Click “View request” and see tha…

Thank you for sharing @wongww , this is exactly what happened to us! Additionally, 1 day after I cancelled the first collaborator request, and couldn’t send a second one, the merchant reported that he could finally accept the request, I received an email from Shopify saying that it was approved, but…

Can you both have the merchant reach out to support? We’ll need access to the shops to investigate exactly what went wrong with the requests. Thank you!

okay, i will ask them but to be honest they are busy merchants so not sure if they will have time to reach out to support to resolve a bug on the shopify side. We are still seeing this issue and now mine also shows the same new error [image]

There was a delay a few days ago in collaborator requests being sent to shops. We’ve shipped a fix to resolve the delay, so those initial requests have now shown up as pending in the merchant admin and can be accepted or removed if needed. If the error is still showing up with no pending invite in t…

@Paige-Shopify You may not have to deal with merchants, so just so you know. Most merchant get annoyed if we ask them to contact the Shopify support, and they’d blame us for something that is out of our scope.

[BUG] Can't send new collaborator request in Dev Dashboard

Dev Platform

Pridentt June 4, 2026, 12:30pm 18

@Soufiane_Ghzal it’s because they moved it permanently to the new dev dashboard, you can find it here:

Topic		Replies	Views
New Dev Dashboard - Collaboration store invite cannot be reactivated due to throttling Dev Platform dev-dashboard	14	213	June 4, 2026
Regression: collaborator access requests broken in new dev dashboard Dev Platform dev-dashboard	11	268	May 11, 2026
Send collaborator access button from partner dashboard not visible Shopify App Store partner-dash	16	466	June 12, 2026
Not receiving any email when collaborator request is accepted Dev Platform dev-stores , dev-dashboard	4	83	May 6, 2026
Can't send collaborator access request if previous it was declined Shopify App Store partner-dash	2	56	April 20, 2026

[BUG] Can't send new collaborator request in Dev Dashboard

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