Change "Get Support" email

Hi there,

We’re new to the Shopify App Store and are excited that our first app was approved today. :tada: We noticed that when selecting “Get Support”, the email address shown is one we’d like to update.

Could you let us know how to change the support email address displayed in that section?

Thanks in advance for your help!

The app’s support email is set up in the app store listing

You can get there from the app’s distribution page in your Partner Dashboard

1 Like

Panic over. The clue is in the title “Replies will be sent…”.
Support requests go to the correct email address - “replies” from support are sent to the email in the screenshot

2 Likes

Hello all. While we are on this subject of support emails.
Is there a way to use the same support email when sending collaboration requests? We have 2 different apps and a partner account. All have different emails that align to each app. At the moment collab requests are sent using the partner account email (from my understanding) but we are finding that this confuses some customers as the email is not familiar to the app they have installed and have requested to collab support? Is there a way to assign one email per app for support and collab requests?

Thanks Sean.