Hi everyone,
I wanted to ask whether other partners are currently experiencing extremely long wait times specifically for second-round app reviews.
My current situation:
Original app submission was over 7 weeks ago
The first review was completed around 3 weeks ago
The review team raised 4 issues during the first review
All issues were fully resolved and the updated version was resubmitted immediately
Since then, the app has remained in “Submitted” status waiting for the second review
No reviewer assignment, no additional feedback, and no visible progress in the Partner Dashboard
App reference: 103613
App: ShopiPixel
The original review feedback included:
Billing / managed pricing flow fixes
Pricing plan switching improvements
Removal of promotional content from admin extensions
Ensuring admin extensions were feature-complete
All requested changes were fully implemented, tested end-to-end, and resubmitted about 3 weeks ago.
I’ve already contacted Shopify Support multiple times and the case has now been escalated internally twice. Support confirmed that the escalation reached the App Review team, but they could not provide visibility into reviewer assignment or timeframe.
I completely understand that the App Review team is currently handling a high submission volume, and I genuinely appreciate the effort involved in maintaining quality standards for the App Store.
At the same time, a total waiting period of 7+ weeks — including roughly 3 weeks waiting for the second review after all fixes were submitted — is becoming increasingly difficult from a business perspective:
merchant onboarding is blocked
launch activities are delayed
development and support planning are effectively paused waiting for review completion
So I wanted to ask the community:
Are other partners currently seeing similar delays for second reviews?
Have escalations recently helped move things forward?
Has anyone seen movement after being stuck in “Submitted” status for multiple weeks?
Any insight or shared experiences would be greatly appreciated.
Thanks everyone.