Whenever i try to transfer a store from Partner account to client email, add a team member or even login to my collab stores, it shows a security challenge of sending sms to my mobile number.
But it never sends a code and on very first try it says too many request try again later.
Support sends template replies and asks to verify again my identity. and then they sleep.
whats the issue and solution for it??
Has nobody else encountered this?
I am completely locked out of my client stores, even after a full cache refresh.
Any solution found for this @Shopify_Service ?
Hey @Umair_Javed and @Ross_Allchorn, thanks for sharing. I know this is a really frustrating place to get stuck, especially when it blocks collaborator store access or a client store transfer.
Account-level changes like removing or changing two-step authentication have to go through this secured recovery process so we can protect Partner accounts, collaborator access, and the merchant stores connected to them. The public steps are covered here: deactivating two-step authentication when you don’t have access to your authentication method.
Continuing to work with our support teams is the best path forward.
I got this resolved, use mobile app to add a 2fa additional method using the Authenticator app and then use it to remove phone number sms problem.